People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

Category: Relationships
Author: Robert Bolton
4.0

Comments

by analogmemory   2017-10-24
As an introvert who suffered for years with self-esteem issues I can totally relate with his words. Couple years ago I picked up the book People Skills[1] by Robort Bolton. It helped me look at how I reacted to people and often times shut down and got defensive. Or i would be so locked-up mentally trying to process my emotions I would just stop talking.

I found it's changed me in the way I interact with people now. Especially in highly charged situations like his first example. I find I have the ability to see the words and understand why the other person is being aggressive and to help defuse the situation.

What I learned is that i'll still be an introvert at time but at least I can change how I respond to people. And at times I feel more extroverted than normal :)

[1] https://www.amazon.com/People-Skills-Yourself-Resolve-Confli...