A lot of people believe so and unfortunately some policy-makers as well. I thought the book https://www.amazon.com/Net-Delusion-Dark-Internet-Freedom/dp... made a good argument against cyber-utopianism.
Hmm. But isn't the internet/new media heavily balanced towards the 1-way communication model ? Does sharing, re-sharing and commenting in the void qualify as 2-way or m2m or is it just an amplifier ? The potential is here but does it really solidify into existence for the vast majority or is just for the vocal groups (NGO, journalists, lobbyists, etc.) ?
I have in mind the net delusion  and the submarine model .
> In conclusion, one doesn’t have to wear a tinfoil hat to understand that these solutions will swing both ways. And some are going to get hurt. To all those who think smart-cities will liberate humanity from repressive regimes, please think again.
For a deeper perspective on this point, I'd highly recommend reading "The Net Delusion" by Evgeny Morozov . He focuses on the moral/ethical/political/sociological aspects of modern technological change and systems that other optimistic authors intentionally fail to cover.
> Smart cities implemented over complex self serving bureaucratic processes can become an electronic manifestation of stupidity written in code.
This sentence immediately reminded me of Kafka's "The Castle."
The future could be either empowering or oppressive, or both to some degree, depending largely on how we legislatively control the technological systems we're building.